Service & Product Videos

The 'FAQ For Video' Template

Turn your audience's most common questions into high-value engagement or marketing content with this format.

Check it out!

About this template

Use this template to turn your FAQs into quick how-to videos. Great for your help centre, but also for highlighting features and functionalities as a part of your user engagement or even product marketing content.

How to get started

This is a step-by-step guide on how you use this template to write your year in review video script.

Find your story

Just grab the FAQs from your help centre or website, and you’re set! If you’re thinking of using this for user engagement or product marketing, you can choose those that align with your core value pillars or product/service benefits.

Find your assets

Use topic-related stock images/video clips, generic brand content or relevant product images for each step.

Produce it

Collect the most frequently asked questions at your organisation and then focus on presenting your organisation’s responses in easy-to-digest steps.

Create your video script

FAQ Headline

Flip the question to an active statement and you're good to go.


“This is how to…”

“Do [X] to achieve [Y]…”

FAQ Headline

Short Problem Fact

Give some background to why doing this is important or valuable. If the topic is too basic, you can leave this empty and go straight to the instructions.

Short Problem Fact

FAQ Instruction

Split up the process into steps and describe each one as simply as possible.

FAQ Instruction


Include a standard message for the outro, if needed. Or just use a simple logo ending.


Looking for something else?

There is a lot more templates here for you. Take a look around and find one that suits you. Or you can find all the templates in Storykit.